Work With Us!
Why work at JamFit?
We treat our team members like family and want to make sure they feel respected, valued, and appreciated for their time and energy! Your efforts won’t go unnoticed. We guarantee that. In this role, you will be working alongside a great team!
Office Assistant
Duties and Responsibilities
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Provide exceptional customer service experience to all members, non-members and users of the facility, welcoming members and visitors to the gym and providing accurate information concerning programs and activities.
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Enrolling new members and assisting current members with their queries.
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Greeting members and users of the gym as they come through reception.
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Checking in members and verifying memberships.
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Answering incoming phone calls.
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Registering prospective members and guiding them to the correct person.
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Providing information on classes and availability.
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Handling questions about cancellation of membership.
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Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties.
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Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre.
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Serving customers, handling/processing payments for activities and accurately accounting for transactions at the end of each shift.
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Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times.
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Maintaining a clean and tidy environment, both behind and in front of the counter.
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Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department.
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Allocating all cash payments at the end of each shift and ensuring they are balanced accurately completing relevant documentation.
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Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Office Manager.
Job Type: Full-time
Salary: From $17.00 per hour
Additionally, we offer:
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Flexible hours
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Smoke-free environment
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Use of studio for personal training and skill-building
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Opportunities for paid development and training
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COVID protocols in full effect
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Bonus and long term incentive plans